Exchange and Refund Policy
At GVGMALL, we take pride in being one of the most reliable and transparent companies for purchasing ESD and FPP digital software codes. Every product you buy is official, secure, and backed by an electronic invoice. Still, it’s important to understand how our system works and what to expect in the event of an issue.
How are our products delivered?
All items sold on our website are offered under the Software as a Service (SaaS) model. This means that no physical delivery takes place — you will not receive boxes, discs, or printed cards.
Every order is sent digitally to your email address, along with the corresponding electronic service invoice (NF-e).
For this reason, please double-check your email information before completing your payment. Once your order is processed, the license code will be automatically generated and sent directly to the address you provided.
We work in partnership with certified global software distributors and issue invoices for all transactions. This guarantees that every license sold is authentic, legal, and verifiable.
How does the SaaS model work?
When you purchase a SaaS-based product, you are essentially buying a digital activation code that gives you access to a service, software, or subscription.
Each code is unique and created exclusively for your order at the moment payment is confirmed. Even when purchasing multiple units, each license key is distinct and permanently tied to your transaction.
Because of this process, all codes are original and unused — and you’ll always receive clear activation instructions and full customer support if you need help.
However, due to the digital and personalized nature of SaaS licenses, orders cannot be canceled or refunded once issued. By purchasing from GVGMALL, you acknowledge and accept these terms at checkout.
Do I still have a warranty?
Absolutely. Every purchase is covered by our official billing and customer support policy.
We guarantee that all codes are genuine and active.
What makes SaaS different is that it’s classified as a digital service mediation. Once a license key is generated, it cannot be reversed or resold by the supplier — meaning we cannot restock or “reuse” that product.
Only you, the buyer, have control over your code after purchase, including the right to resell it independently if you wish.
Therefore, we cannot process cancellations in cases of incorrect purchases such as wrong version, region, or platform.
Each product page clearly states compatibility information and usage details, and we strongly recommend reading them before checkout to avoid surprises.
Are digital purchases eligible for refunds?
Digital software licenses are considered non-tangible goods that are uniquely generated and permanently assigned to each customer at the time of purchase.
Once a code has been issued and delivered, it cannot be canceled, returned, or refunded, as it cannot be resold or deactivated.
This policy follows international standards for digital content transactions, where all sales of non-physical and non-revocable products are final and non-refundable
Can I sell my unused code later?
Yes — once the license has been generated, you fully own it.
If you decide not to use it, you are free to sell or transfer it to another person or company. GVGMALL places no restrictions on the secondary use of codes purchased legitimately.
Common Questions
My code isn’t working — what should I do?
All codes sold by GVGMALL are generated automatically by official partners and delivered exclusively to your email address.
Because the process is fully automated, there is no manual handling, ensuring the integrity of each license.
If you encounter any difficulty during activation, our support team is available to help and can provide detailed guidance or verification of your purchase.
Every product comes with usage instructions and invoice documentation, ensuring that your purchase is 100% legitimate and secure.